ReviewOutdoor Spaces
BBQGuys Review: Huge Grill Selection and Fast Delivery — With Return Rules Every Buyer Must Read First
BBQGuys is one of the best-stocked outdoor cooking retailers in the US with genuinely knowledgeable staff — but shipping costs deducted from refunds, a short damage-reporting window, and documented slow service on expensive warranty cases mean large orders need careful handling.
rating 7.8 / 10
7.8/10
- Best for
- Buyers shopping for premium grills, smokers, built-in outdoor kitchen components and patio furniture who value expert pre-purchase advice
- Price
- Around $30 (parts and accessories) – $10,000+ (built-in grills)bbqguys.com, eBay, Amazon
The shortlist
04 PRODUCTS · PRICES CHECKED AUTOMATICALLY
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Best Overall Pick Weber Spirit / Genesis Gas Grills BBQGuys
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Best for Smoking and Grilling in One Kamado Joe Classic Series BBQGuys
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Premium / Upgrade Pick Built-In Gas Grills (Blaze, Napoleon, Lynx) BBQGuys
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Approach With Caution Clearance and Warehouse Deal Grills — Discounted BBQGuys
How this works — Links to shops may earn FailleGlam a commission. It never decides what we recommend, the score, or the order. Prices are read from each shop and shown with the time we last checked. How we review →
01 Why We Reviewed BBQGuys
BBQGuys, based in Baton Rouge, Louisiana, sells an enormous range of grills, smokers, pizza ovens, outdoor kitchen components and patio furniture — from Weber and Kamado Joe to luxury built-ins like Lynx and Blaze. What sets it apart from big-box stores is the pre-purchase experience: the company says its service reps complete eight weeks of hands-on product training, and it offers free outdoor kitchen design help. On eBay alone, BBQGuys holds a 97%+ positive seller rating with detailed ratings around 4.8 out of 5 for accuracy, shipping speed and communication. For buyers who want to get a complicated purchase right the first time, that expertise is valuable.
The honest caveat: the after-sale experience on expensive, freight-delivered grills is where complaints cluster. BBB reviews describe buyers with dented or non-working grills worth thousands waiting weeks or months for service. BBQGuys' own policy also deducts both outbound and return shipping from refunds, and damage must be reported within a short window after delivery or you lose access to free parts and refunds. None of this is hidden — but most buyers don't read it until something goes wrong.
02 BBQGuys at a Glance
At a glance
- Founded
- Early 2000s — Baton Rouge, Louisiana
- Product Category
- Online retailer — grills, smokers, outdoor kitchens, patio furniture, parts
- Price Range
- ~$30 (parts) – $10,000+ (luxury built-ins)
- Ships To
- USA (contiguous states for most freight)
- Made In
- Varies by brand — BBQGuys is a retailer
- Warranty
- Manufacturer warranty; BBQGuys helps facilitate claims within the warranty period
- Return Policy
- 30 days from delivery; unused, unassembled, original packaging; all shipping costs deducted
- Available At
- bbqguys.com, eBay store, select Amazon listings
- Review Count
- Hundreds of Trustpilot reviews (mixed); 97%+ positive on eBay; multiple BBB complaints on large orders
- FailleGlam Rating
- 7.8 / 10
03 What FailleGlam Found: The Honest Breakdown
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+01
✅ Deep selection in one place Entry-level kettles, pellet smokers, kamados and luxury built-ins sit side by side, which makes comparison shopping far easier than jumping between brand sites.
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+02
✅ Trained, knowledgeable staff Reps complete eight weeks of hands-on training, and multiple Trustpilot reviews name individual staff who solved problems quickly — including one buyer whose outdoor refrigerator issue was fixed immediately.
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+03
✅ Free outdoor kitchen design help Planning a built-in kitchen is complicated; BBQGuys' design service helps match cut-outs, components and fuel types before you spend thousands.
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+04
✅ Price match on identical items BBQGuys matches authorized retailers on identical in-stock items, including their shipping, which removes the main reason to shop elsewhere.
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+05
✅ Fast delivery on most orders Buyers regularly describe pellet smokers, accessories and patio furniture arriving within days, well packed, with detailed tracking.
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−01
❌ Shipping is deducted from refunds BBQGuys' policy deducts both the original delivery cost and return shipping from your refund. On freight items, that can eat a large share of what you paid.
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❌ Short damage-reporting window Damage must be reported within days of delivery (the policy has historically set 5 calendar days). Miss it and you're limited to buying replacement parts.
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❌ Slow resolution on high-value cases BBB complaints describe $7,000–$8,000 grills arriving dented or failing within warranty, with buyers waiting through an entire grilling season for service.
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−04
❌ Strict return exclusions Assembled or installed items, clearance, warehouse deals, special orders and certain brands can't be returned at all.
Our readThe pre-purchase side of BBQGuys is excellent. The post-purchase side works well for most everyday orders but gets harder as the price and size of the item go up — which is exactly when you need it most.
04 Best BBQGuys Products Worth Considering
BBQGuys is a retailer, so the real question is which products are smartest to buy here. After reviewing buyer feedback across Trustpilot, BBB and eBay, these categories come out strongest — and one deserves extra caution.
BBQGuys
Weber Spirit / Genesis Gas Grills
Weber's gas grills are among the most reliable in the category, backed by long manufacturer warranties, and they ship in standard cartons that are easy to inspect on arrival. Buying through BBQGuys gets you price matching and staff who can explain the differences between models honestly. This is the lowest-risk way to use BBQGuys: a proven product, simple delivery and manageable return shipping if it's the wrong fit.
BBQGuys
Kamado Joe Classic Series
Kamado grills are heavy and a bit complicated to set up, which is where BBQGuys' expertise genuinely helps. The ceramic body is the part to inspect carefully on delivery — check for cracks and photograph everything before assembly. If you're also comparing against pellet smokers, see our Traeger review for a side-by-side on convenience versus flavor.
BBQGuys
Built-In Gas Grills (Blaze, Napoleon, Lynx)
This is where BBQGuys' design service shines — matching cut-outs, access doors and side burners. It's also where the documented complaints concentrate. Treat delivery day as an inspection day: open every box, test knobs and valves before installation, photograph any damage, and report it immediately. Keep the manufacturer's warranty contact ready too, since warranty service ultimately runs through the brand.
BBQGuys
Clearance and Warehouse Deal Grills — Discounted
The discounts are tempting, but clearance and warehouse deal items are excluded from returns. If there's a problem you can't fix with parts, you own it. Only buy these if you're confident in the exact model and comfortable with that risk.
05 What Buyers Are Actually Saying
A pellet smoker buyer describes a smooth repeat-purchase experience:
My smoker shipped quickly and arrived in great shape, and the two accessory kits I ordered afterward came just as fast.
Another buyer credits a specific rep for fixing a problem on the spot:
I had an issue with my Blaze outdoor fridge and the rep sorted it immediately. I'd buy my next grill from them.
On the concerns side, a BBB reviewer describes a warranty case that dragged on:
Our expensive grill stopped working within warranty. After repeated calls, we were heading into Labor Day with no service scheduled.
A second buyer describes damage on arrival:
Our premium grill arrived with a large dent in the front, and getting it properly resolved turned into a long back-and-forth.
The overall pattern is clear: smaller orders and patio furniture draw consistently positive feedback for speed and packaging, while the frustrating experiences concentrate on expensive freight grills that arrive damaged or fail under warranty.
06 BBQGuys vs The Competition
| BBQGuys vs The Competition | Our pick BBQGuys | Home Depot | Amazon |
|---|---|---|---|
| Price Range | ~$30–$10,000+ | ~$100–$3,000 | Varies by seller |
| Quality / Build | Brand-dependent, premium focus | Mostly entry to mid | Varies widely |
| Warranty | Manufacturer, BBQGuys facilitates | Manufacturer | Manufacturer |
| Return Policy | ⚠️ 30 days, shipping deducted | ✅ Longer, more flexible | ✅ Easier on most items |
| Shipping Speed | Fast on most orders | In-store pickup option | Fast with Prime |
| Customer Service | ✅ Expert pre-sale / ⚠️ slower post-sale | General retail | Seller-dependent |
| Unique Strength | Selection + outdoor kitchen design | Try before you buy | Convenience |
| Best For | Premium grills & built-ins | Budget grills | Accessories & small items |
For big-box alternatives, see our Home Depot grill buying guide.
07 Is BBQGuys Right For You?
Perfect For
Buyers who want expert advice before spending serious money — especially anyone planning a built-in outdoor kitchen. If you know the brand you want and value guidance on configuration, fuel type and sizing, BBQGuys offers help that big-box stores rarely match.
Worth Considering If
You're buying an expensive freight-delivered grill and can be home to inspect it properly the day it arrives. Photograph everything and report issues immediately — that one habit avoids most of the documented problems.
Skip It If
You're unsure about the model and may want to return it, or you won't be around to inspect delivery right away. Retailers with longer, free returns are the safer choice when you're still undecided.
08 FailleGlam Recommends
BBQGuys
Weber Spirit / Genesis Gas Grill via BBQGuys
It combines a proven, well-warrantied grill with BBQGuys' best strengths — price matching, fast delivery and knowledgeable advice — while keeping the risks low. Ask for a price match before you order, inspect the carton on arrival, and register the Weber warranty right away.
09 BBQGuys — Questions We Get Asked Most
Q.01Is BBQGuys legit for buying a grill?
Yes. It's an established retailer with a strong eBay seller rating and many positive delivery reviews. The real risks are around returns and damage handling on large orders, not legitimacy.
Q.02What is the BBQGuys return policy?
Unused, unassembled items in original packaging can be returned within 30 days of delivery. Both the original shipping and return shipping are deducted from the refund, and several categories can't be returned at all.
Q.03What should I do if my BBQGuys grill arrives damaged?
Inspect everything the day it arrives, photograph damage before assembly, and report it right away. Waiting past the reporting window leaves you paying for parts yourself.
Q.04BBQGuys vs Home Depot — which is better for grills?
BBQGuys for premium grills, built-ins and expert advice. Home Depot for budget models, in-store pickup and more forgiving returns.
Q.05Does BBQGuys price match?
Yes, on identical in-stock items from authorized retailers, including their shipping costs. Clearance, closeouts and certain protected brands are excluded, so ask before ordering.