ReviewHome & Garden
CB2 Review: Stunning Modern Design at Mid-Luxury Prices — But Delivery and Return Rules Need Your Attention
CB2 delivers some of the most striking modern furniture on the market, and many owners love their pieces once they arrive — but no standard sofa warranty, non-returnable custom upholstery, strict freight return rules and repeated delivery complaints mean you should buy carefully.
rating 7.0 / 10
7.0/10
- Best for
- Design-led shoppers who want bold, modern furniture and decor with a showroom-worthy look
- Price
- Around $10 (decor) – $900+ (sofas) – $4,000+ (sectionals)cb2.com, CB2 stores
The shortlist
04 PRODUCTS · PRICES CHECKED AUTOMATICALLY
-
Best Overall Pick CB2 Accent Chairs (like the Gwyneth Boucle Chair) $600 CB2
-
Best Value Pick CB2 Decor, Lighting & Tableware $10 CB2
-
Premium / Upgrade Pick CB2 In-Stock Sofas $900 CB2
-
Approach With Caution Custom Upholstery & Sectionals CB2
How this works — Links to shops may earn FailleGlam a commission. It never decides what we recommend, the score, or the order. Prices are read from each shop and shown with the time we last checked. How we review →
01 Why We Reviewed CB2
CB2 is Crate & Barrel's modern, design-forward sister brand, known for sculptural sofas, boucle chairs, marble-topped tables and statement lighting. Its style scores are consistently high — one furniture review site rated CB2's design 8.9 out of 10 — and shoppers who are used to Crate & Barrel's prices often find CB2 refreshingly accessible for the look. Couch.co's brand review praised its glamorous sofa options, large selection of high-quality fabrics, free fabric swatches and a sectional builder that lets you configure custom pieces. With showrooms in major US cities, you can also see and sit on many pieces before buying.
The honest caveat: CB2's customer experience draws heavy criticism. Couch.co notes CB2 has an F grade with the BBB, largely driven by delivery and service frustrations. Review sites average between 1.5 and 2.5 stars, with buyers describing in-stock items taking weeks to deliver, rescheduled dates, restocking fees and difficulty getting refunds. CB2 doesn't offer a standard sofa warranty, custom upholstery can't be returned or exchanged, and custom orders require a 50% non-refundable deposit.
02 CB2 at a Glance
At a glance
- Founded
- 2000 — Chicago, Illinois (part of Crate & Barrel)
- Product Category
- Modern furniture, lighting, rugs, decor, tableware
- Price Range
- ~$10 (decor) – ~$900+ (sofas) – $4,000+ (sectionals)
- Ships To
- USA plus many international markets
- Made In
- Varies by product — globally sourced
- Warranty
- No standard sofa warranty
- Return Policy
- Most items within 30 days; freight items must be reported within 7 days; custom upholstery non-returnable
- Available At
- cb2.com, CB2 stores in major US cities
- Review Count
- Mixed: BBB F grade; review sites average 1.5–2.5 stars; strong design ratings
- FailleGlam Rating
- 7.0 / 10
03 What FailleGlam Found: The Honest Breakdown
-
+01
✅ Standout modern design Sculptural shapes, boucle, marble and bold lighting give CB2 a designer look that's hard to find at this price.
-
+02
✅ Wide fabric selection with free swatches You can see and feel fabrics before committing to a sofa.
-
+03
✅ Custom sectional builder Configure layouts, fabrics and sizes to fit your room.
-
+04
✅ Showrooms to test pieces Physical stores let you check comfort and scale in person.
-
+05
✅ In-stock fabrics can ship quickly Couch.co notes stocked options often arrive faster than custom builds.
-
−01
❌ No standard sofa warranty A big gap at CB2's price point compared with brands offering multi-year frame coverage.
-
−02
❌ Custom upholstery can't be returned Plus a 50% non-refundable deposit on custom orders.
-
−03
❌ Delivery problems Buyers describe weeks of waiting for in-stock items, rescheduled dates and missed deliveries.
-
−04
❌ Strict freight returns and fees Freight items must be reported within 7 days, and some buyers were charged restocking fees.
Our readCB2's design is its superpower. Its policies and delivery are its weak spots — so buy pieces you've seen in person, and understand exactly what's returnable before you order.
04 Best CB2 Products Worth Considering
CB2's catalog spans furniture, lighting and decor. After reviewing buyer feedback and brand reviews, here's where the value lies — and one category to approach carefully.
CB2
CB2 Accent Chairs (like the Gwyneth Boucle Chair)
CB2's accent chairs deliver its signature look — curvy silhouettes, boucle and bold forms — in a smaller, lower-risk purchase than a full sofa. They instantly lift a living room or bedroom. Visit a showroom to check seat height and comfort, since sculptural chairs vary widely in how they sit.
CB2
CB2 Decor, Lighting & Tableware
Vases, mirrors, lamps and serveware are the easiest way to bring CB2's style into your home without freight delivery risk. These items ship via standard carriers and generally fall under the 30-day return window. If you're comparing modern decor brands, see our West Elm review for a side-by-side.
CB2
CB2 In-Stock Sofas
If you want a CB2 sofa, choose an in-stock fabric you've sat on in a showroom. That avoids the non-returnable custom rule and usually shortens delivery. Inspect the sofa thoroughly the day it arrives and report any issue within the 7-day freight window.
CB2
Custom Upholstery & Sectionals
The sectional builder is tempting, but custom pieces require a 50% non-refundable deposit and can't be returned or exchanged. One buyer described a sofa measuring 3 inches off — and being told that was normal. Order swatches, measure twice and only go custom if you're certain.
05 What Buyers Are Actually Saying
A repeat buyer describes loving the furniture:
I've bought multiple pieces from CB2 and I'm happy with them once they arrive — the problem is getting them delivered.
A reviewer praises the value against the parent brand:
Compared with Crate & Barrel, CB2's pricing feels refreshing for the modern look you get.
On the concerns side, a buyer describes return frustration:
Every return became store credit, and they wouldn't take back a rug that shed so badly I struggled to breathe at night.
Another buyer describes delivery problems:
My delivery was rescheduled twice, then they came after hours and left after waiting only 15 minutes.
The pattern: design and product quality often earn praise, while delivery reliability, returns and customer service drive most of the negative reviews.
06 CB2 vs The Competition
| CB2 vs The Competition | Our pick CB2 | West Elm | Article |
|---|---|---|---|
| Price Range | ~$900+ sofas | ~$1,000+ sofas | ~$800+ sofas |
| Quality / Build | ✅ Design-led, mixed durability | ⚠️ Mixed | ✅ Solid for price |
| Warranty | ❌ No standard sofa warranty | ✅ Limited warranty | ✅ 1-year warranty |
| Return Policy | ⚠️ Custom non-returnable | ⚠️ Custom restrictions | ⚠️ Return fees on some items |
| Showrooms | ✅ Yes | ✅ Yes | ❌ Online only |
| Delivery | ⚠️ Frequent complaints | ⚠️ Mixed | ✅ Generally good |
| Unique Strength | Sculptural modern design | Mid-century modern | Direct-to-consumer value |
| Best For | Design-forward rooms | Mid-century lovers | Budget modern buyers |
For a deeper breakdown, see our full Article furniture review.
07 Is CB2 Right For You?
Perfect For
Design-focused shoppers who want bold, modern pieces that make a room feel curated — especially buyers who can visit a showroom and test furniture in person.
Worth Considering If
You love a specific CB2 sofa. Choose an in-stock fabric, inspect it on delivery day and keep all order and delivery paperwork.
Skip It If
You need a long warranty, flexible returns or guaranteed delivery by a specific date. Brands with stronger warranties and delivery records are safer.
08 FailleGlam Recommends
CB2
CB2 Accent Chair (e.g., Gwyneth Boucle Chair)
It captures CB2's signature style in a manageable purchase with less delivery and return risk than a full sofa. Sit in it at a showroom first, then order during a seasonal sale.
09 CB2 — Questions We Get Asked Most
Q.01Is CB2 furniture good quality?
Many buyers are happy with the pieces themselves, but durability reviews are mixed. Test in a showroom and choose sturdy materials.
Q.02What is CB2's return policy?
Most items can be returned within 30 days. Freight items must be reported within 7 days, and custom upholstery can't be returned or exchanged.
Q.03Does CB2 offer a sofa warranty?
CB2 doesn't offer a standard sofa warranty, which is a notable gap at its price.
Q.04CB2 vs West Elm — which is better?
CB2 for bold, sculptural modern design. West Elm for mid-century styles and broader warranty coverage. Both have mixed delivery reviews.
Q.05Why is CB2 delivery so slow?
Buyers report delays even for in-stock items. Order well ahead of any deadline and confirm your delivery window in writing.