ReviewHome & Garden
Koala Review: Australia’s Favourite Sofa Bed Brand Is Bigger Than Ever — Support Hasn’t Caught Up
Comfortable, easy-to-assemble products with a generous 120-day trial, but phone support is missing and delivery issues still frustrate some buyers.
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rating 7.9 / 10
7.9/10
- Best for
- Australians who want easy-assembly furniture and mattresses with fast delivery and a long risk-free trial
- Price
- ~AU$712 (single mattress) to ~AU$3,050+ (sofas)koala.com
01 Why We Reviewed Koala
Dany Milham and Mitch Taylor founded Koala in Sydney in 2015, and it became one of Australia’s biggest direct-to-consumer furniture brands. Its sofa beds, mattresses and modular sofas are known for tool-free assembly, same-day delivery in major cities and a donation to wildlife conservation. In March 2026 it listed on the ASX as The Koala Company (KOA). FY26 revenue rose about 20% to roughly AU$332 million, with a net profit of about AU$24.6 million and no debt. It now sells in Australia, Japan, the US and the UK.
The honest caveat: Koala’s flagship products are well rated (the Cushy Sofa Bed scores about 4.8 from 860 reviews on Productreview.com.au), but its Trustpilot score is only about 3.2/5. The main frustrations are no phone or email support, delivery delays and cancellations, missing parts, and some early sagging. Also beware of lookalikes such as koalafxltd.com, which is flagged as a scam and has nothing to do with the furniture company.
02 At a Glance
At a glance
- Founded
- 2015, Sydney
- Founders
- Dany Milham (CEO), Mitch Taylor
- Listing
- ASX: KOA (March 2026)
- Markets
- Australia, Japan, US, UK
- Bestsellers
- Koala Mattress, Cushy Sofa Bed (4th Gen), Torquay Modular Sofa
- Price Examples
- Single mattress ~AU$712 sale; King sofa bed ~AU$2,072 sale; Torquay ~AU$3,050
- Delivery
- Free metro; same-day in major cities; regional charged
- Trial
- 120 days, free metro returns
- Warranty
- Up to 10 years
- Productreview
- Cushy Sofa Bed ~4.8/5 (860 reviews)
- FailleGlam Rating
- 7.9/10
03 Honest Breakdown
✅ WHAT WORKS
- Easy assembly. Most products go together quickly and without tools.
- Same-day delivery. Metro customers often get delivery on the same day.
- 120-day trial. It’s one of the most generous risk-free periods in Australian furniture.
- Comfortable sofa beds. The Cushy Sofa Bed is one of the country’s best-reviewed sofa beds.
- Financially strong. A profitable, debt-free listed company is a good sign for warranty longevity.
❌ WHAT TO KNOW
- No phone support. Buyers complain about not being able to call or email easily.
- Delivery hiccups. Some report delays, cancellations and missing parts.
- Firmness opinions vary. Some find the sofa beds too firm or ridged.
- Regional costs. Delivery outside metro areas costs extra.
Overall, it’s a reliable Australian favourite. Expect to use chat-based support.
04 Best Products
Best Overall Pick: Koala Sofa Bed (4th Gen) (from ~AU$2,072 on sale)
Koala’s hero product: a comfortable sofa that converts into a real bed in seconds, ideal for apartments and guest rooms.
Best Value: Koala Mattress (Single from ~AU$712 on sale)
An easy, well-rated mattress with a 120-day trial, great for kids’ rooms and first homes.
Premium / Upgrade Pick: Torquay Modular Sofa (~AU$3,050)
A modular lounge for families who want flexibility and a more premium look.
Approach With Caution: Koala x Bluey Snoozytime Mattress
It’s fun for kids, but you pay a premium for the licensing. The standard mattress may be better value.
05 What Buyers Are Actually Saying
Clear communication, quick delivery and very comfy sofa bed!!
Super comfy and really easy to set up. Also very stylish.
Horrible customer service. There is no number or email to reach them at.
It is not comfortable it has a ridge in the middle and is so hard.
The pattern: Most owners love their Koala products. Support access and delivery problems account for most of the negative reviews.
06 vs The Competition
| vs The Competition | Our pick Koala | Ecosa | Emma | Eva |
|---|---|---|---|---|
| Sofa bed comfort | ✅ | ⚠️ | ❌ | ⚠️ |
| Trial length | ✅ | ✅ | ✅ | ✅ |
| Same-day metro delivery | ✅ | ⚠️ | ⚠️ | ⚠️ |
| Phone support | ❌ | ✅ | ✅ | ✅ |
| Product range breadth | ✅ | ✅ | ⚠️ | ⚠️ |
| Financial stability | ✅ | ⚠️ | ✅ | ⚠️ |
07 Is It Right For You?
Perfect For
Australian renters, apartment dwellers and families who want quick, easy furniture with a long trial.
Worth Considering If
You’re happy with chat-based support and live in a metro delivery zone.
Skip It If
You need phone support, or you live regionally and want free delivery.
08 FailleGlam Recommends
Koala
Koala Sofa Bed (4th Gen)
The product that made Koala famous, and still one of Australia’s best sofa beds.
09 FAQs
Q.01Is Koala an Australian company?
Yes. It was founded in Sydney in 2015 and listed on the ASX as The Koala Company in March 2026.
Q.02How long is Koala’s trial?
120 days, with free returns in metro areas.
Q.03Does Koala deliver same day?
Yes, in major Australian cities for eligible products.
Q.04Can I call Koala customer service?
Reviewers report that there’s no phone or email support. Koala mainly uses online chat and help forms.
Q.05Is koalafxltd.com related to Koala furniture?
No. It’s an unrelated site flagged as a scam.
10 Scorecard
