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Luxe Mattresses & Beds Review: Good-Value UK Mattresses With Glowing Reviews — Read the Trial and Fees Carefully
Luxe Mattresses & Beds earns 4.6 / 5 on Trustpilot for comfortable, firm mattresses and friendly staff, with free UK delivery and a 100-night trial. Refunds are only available up to night 60, some reviewers complain about communication and extra delivery fees, and company details are a little inconsistent.
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rating 7.1 / 10
7.1/10
- Best for
- UK shoppers who want an affordable, firm-feel mattress or divan/ottoman bed built in the UK, with free delivery and a trial period
- Price
- Pocket sprung from ~£299 / foam from ~£349 / hybrid from ~£399 / natural latex from ~£749luxemattresses.co.uk
The shortlist
04 PRODUCTS · PRICES CHECKED AUTOMATICALLY
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Best Overall Pick Pocket Sprung Mattress — from ~£299 Luxe Mattresses & Beds
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Best for Firm Support Memory Foam Mattress — from ~£349 Luxe Mattresses & Beds
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Premium / Upgrade Pick Natural Latex Mattress — from ~£749 Luxe Mattresses & Beds
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Approach With Caution Room-of-Choice Delivery & Old Mattress Removal Luxe Mattresses & Beds
01 Why We Reviewed Luxe Mattresses & Beds
Luxe Mattresses & Beds is a UK retailer selling own-brand mattresses and beds: hybrid, pocket sprung, natural latex, memory foam, orthopaedic and cooling mattresses, plus divans, ottomans, headboards and a build-your-own bed option. It says its mattresses are hand-built in a Dewsbury workshop and “crafted in the UK since 2010.” Prices start from about £299 (pocket sprung), £349 (foam), £399 (hybrid) and £749 (natural). It offers free UK delivery (usually 5–7 working days), a 100-night trial and warranties of 5, 8 or 10 years depending on the model.
The honest caveats are in the fine print. The trial allows a refund only up to night 60, then exchange only up to night 100. A minority of reviewers report poor communication, missed or delayed delivery slots, and extra charges for room-of-choice delivery or old-mattress removal. One reviewer even called it “clearly a scam.” The company replies to most negative reviews, often blaming third-party couriers. Its registered office is in Canary Wharf, London, under a recently registered company number, alongside the “since 2010” Dewsbury claim, so it’s worth confirming details before larger orders.
02 Luxe Mattresses & Beds at a Glance
At a glance
- Company
- Luxe Mattresses & Beds UK — registered office Canary Wharf, London
- Manufacturing
- Hand-built in Dewsbury workshop (brand claim: since 2010)
- Product Category
- Pocket sprung, foam, hybrid, latex, orthopaedic, cooling mattresses; divans, ottomans, headboards
- Price Range
- From ~£299 (pocket sprung) to £749+ (natural)
- Delivery
- Free UK delivery, ~5–7 working days; extra fees for some services
- Trial
- 100 nights — refund up to night 60, exchange up to night 100
- Warranty
- 5, 8 or 10 years depending on model
- Available At
- luxemattresses.co.uk
- Review Count
- ~150 Trustpilot reviews (4.6/5, 89% five-star)
- FailleGlam Rating
- 7.1 / 10
03 What FailleGlam Found: The Honest Breakdown
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+01
✅ Firm, supportive feel. “A firm, memory foam mattress where you don’t sink into the middle.”
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+02
✅ Affordable UK-built range. Pocket sprung from about £299.
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+03
✅ Free UK delivery. Some customers say it arrived within days.
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+04
✅ Friendly staff. Named staff praised for “brilliant service.”
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+05
✅ Beds too. Divans, ottomans and build-your-own options alongside mattresses.
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−01
❌ Refund window is shorter than it looks. Refunds only to night 60, then exchange only.
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−02
❌ Communication issues. Unanswered emails and gaps between the company and couriers.
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−03
❌ Extra fees. Room-of-choice delivery and old-mattress collection cost extra.
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−04
❌ Company detail inconsistencies. Check the registered details and manufacturing claims for big orders.
Our readThe mattresses get strong reviews. Read the trial terms and confirm fees and details before buying.
04 Best Luxe Mattresses Products Worth Considering
Based on reviews and price, here’s where to start.
Luxe Mattresses & Beds
Pocket Sprung Mattress — from ~£299
The best-value entry point, with a supportive, traditional feel and UK hand-building.
Luxe Mattresses & Beds
Memory Foam Mattress — from ~£349
Reviewers praise a firm feel without sinking. It’s good for back sleepers.
Luxe Mattresses & Beds
Natural Latex Mattress — from ~£749
Breathable, responsive natural materials for sleepers who want to avoid synthetic foams.
Luxe Mattresses & Beds
Room-of-Choice Delivery & Old Mattress Removal
Useful, but they cost extra. Confirm prices at checkout to avoid surprises.
05 What Buyers Are Actually Saying
A happy customer:
Luxe have given me exactly what I wanted — a firm, memory foam mattress where you don’t sink into the middle.
Another on service:
Brilliant service from Roman, ordered couple days ago and it has already arrived.
On the concerns side:
The problem I have is the poor communication with this company.
And a stronger complaint:
I’d never recommend this company to anyone.
The pattern: most buyers are very happy with comfort, price and staff, while a minority report communication and delivery problems.
06 Luxe Mattresses vs The Competition
| Luxe Mattresses vs The Competition | Luxe Mattresses & Beds | Our pick Simba | Silentnight |
|---|---|---|---|
| Entry Price | ✅ ~£299 | ⚠️ ~£549+ | ✅ Budget–mid |
| UK Made | ✅ Dewsbury (claim) | ✅ Yes | ✅ Yes |
| Trial | ⚠️ 100 nights (refund to night 60) | ✅ 200 nights | ⚠️ Varies by retailer |
| Warranty | ✅ 5–10 years | ✅ 10 years | ⚠️ Varies |
| Review Volume | ⚠️ ~150 | ✅ 60,000+ | ✅ Large |
| Beds/Divans | ✅ Yes | ⚠️ Limited | ✅ Via retailers |
| Best For | Budget UK-built firm feel | Proven hybrid comfort | High-street availability |
07 Is Luxe Mattresses Right For You?
Perfect For
Budget-conscious UK buyers who like a firm feel, want a matching divan or ottoman bed, and value free delivery.
Worth Considering If
You might want a refund. Decide within 60 nights, since after that it’s exchange only.
Skip It If
You want a long refund-based trial, an established big-brand track record, or completely fee-free delivery extras.
08 FailleGlam Recommends
Luxe Mattresses & Beds
Luxe Pocket Sprung or Memory Foam Mattress — from ~£299–£349
Good-value, UK-built comfort with strong reviews. Confirm delivery-extra fees at checkout, pay by credit card, set a reminder for night 55 to decide on keeping it, and keep all emails in case of courier issues.
09 Luxe Mattresses — Questions We Get Asked Most
Q.01Is Luxe Mattresses & Beds legit?
It has 4.6/5 on Trustpilot from ~150 reviews and a registered UK company. Verify details for big orders.
Q.02What is the Luxe Mattresses trial?
100 nights: refunds up to night 60, exchanges up to night 100.
Q.03Where are Luxe mattresses made?
The brand says they’re hand-built in a Dewsbury workshop.
Q.04Is delivery free?
Standard UK delivery is free. Room-of-choice and old-mattress removal may cost extra.
Q.05What warranty do Luxe mattresses have?
5, 8 or 10 years, depending on the model.
10 FailleGlam Scorecard — Luxe Mattresses & Beds
