ReviewFashion
Old Navy Review: Unbeatable Budget Basics for the Whole Family — If You Shop Smart and Try On in Store
Old Navy remains one of the easiest places to dress a whole family on a budget, with wide size ranges and in-store returns — but inconsistent sizing, shrinkage, "fine for a season or two" quality and frustrating online order and return experiences mean you should shop in person when you can.
rating 6.9 / 10
6.9/10
- Best for
- Families and budget shoppers who want affordable everyday basics, kids' clothes and inclusive sizing
- Price
- Around $5 (tees and kids' basics on sale) – $60 (outerwear)oldnavy.com, Old Navy stores
The shortlist
02 PRODUCTS · PRICES CHECKED AUTOMATICALLY
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Our pick Best Overall Pick Old Navy Kids' & Baby Basics $19.99 Old Navy
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Approach With Caution Buying Jeans Online Without Trying On $24.99 Old Navy
How this works — Links to shops may earn FailleGlam a commission. It never decides what we recommend, the score, or the order. Prices are read from each shop and shown with the time we last checked. How we review →
01 Why We Reviewed Old Navy
Old Navy, part of Gap Inc., is a staple for affordable family clothing: jeans, graphic tees, activewear, sundresses and seasonal basics for women, men, kids and babies. Its prices — especially during frequent sales — make it easy to refresh wardrobes cheaply, and its inclusive sizing makes it a go-to for many plus-size shoppers. One Trustpilot reviewer said she loves Old Navy's plus-size clothing, just sizing down in pants. Thrifle's return policy review gives Old Navy a B+, noting a reasonable 30-day return window and the ability to return online orders in stores.
The honest caveat: quality and consistency are common complaints. Thrifle describes the quality as fine for a season or two and warns sizing runs all over the place between styles. ConsumerAffairs reviewers describe buying nine pairs of jeans in the same size and fit with only one fitting properly, and a thermal shirt shrinking to a crop top after one wash. Online shoppers report missing items, denied claims, rejected returns and orders canceled for "security" reasons. PissedConsumer shows a 2.4-star average across hundreds of reviews.
02 Old Navy at a Glance
At a glance
- Founded
- 1994 — San Francisco, California (part of Gap Inc.)
- Product Category
- Women's, men's, kids', baby and plus-size apparel, activewear, accessories
- Price Range
- ~$5–$60, with frequent sales
- Ships To
- USA and Canada
- Made In
- Imported
- Warranty
- Not applicable
- Return Policy
- 30 days from delivery; online orders can be returned in store
- Available At
- oldnavy.com, Old Navy stores nationwide
- Review Count
- Hundreds of complaint-site reviews (2.4 avg); strong store traffic and brand loyalty
- FailleGlam Rating
- 6.9 / 10
03 What FailleGlam Found: The Honest Breakdown
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+01
✅ Very low prices Frequent promotions make basics extremely affordable.
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+02
✅ Whole-family selection Women's, men's, kids', baby and plus sizes in one store.
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+03
✅ Inclusive sizing Extended sizes that many plus-size shoppers appreciate.
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+04
✅ In-store returns for online orders Saves shipping hassle.
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+05
✅ Trend-friendly basics Jeans, graphic tees and activewear that follow current styles.
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−01
❌ Inconsistent sizing Same size and fit can vary widely between pairs and styles.
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−02
❌ Shrinkage and durability Reports of shirts shrinking dramatically and jeans ripping.
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−03
❌ Online order problems Missing items, denied claims and canceled orders.
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−04
❌ Return rejections Some buyers had unworn items rejected as "worn."
Our readOld Navy offers excellent value when you can try things on in person. Online orders are where the frustrations pile up.
04 Best Old Navy Products Worth Considering
Old Navy's range is enormous. After reviewing buyer feedback, here's where it offers the best value — and one category to approach carefully.
Old Navy
Old Navy Kids' & Baby Basics
Kids grow fast, so Old Navy's low-cost basics — tees, leggings, pajamas and outerwear — are a smart buy. Frequent sales make stocking up easy, and seasonal quality is usually enough for growing kids.
Old Navy Activewear (PowerSoft and similar lines) — roughly $15–$40
Best Adult Value Pick
Old Navy's leggings and workout gear offer comfortable, affordable options for everyday exercise and errands. If you're comparing budget activewear, see our Baleaf review for a side-by-side.
Old Navy Plus-Size Clothing — roughly $10–$50
Inclusive Sizing Pick
Plus-size shoppers praise the variety and fit, though pants may run large and tees short. Try on in store to find your best size.
Old Navy
Buying Jeans Online Without Trying On
Jeans draw the most sizing complaints, with fit and shrinkage varying from pair to pair. Try them on in store or order two sizes and return one in person.
05 What Buyers Are Actually Saying
A plus-size shopper shares her experience:
I absolutely love Old Navy's plus-size clothing. The pants run a little big, so I size down — my only complaint is that tees are too short.
A family shopper describes the appeal:
Its jeans, graphic tees, activewear and seasonal clothes make it easy to find wardrobe staples for everyone in the family.
On the concerns side, a buyer describes sizing chaos:
Nine pairs of jeans in the same size and fit, and only one pair fits properly. The sales are deep for a reason.
Another shopper describes online order problems:
I bought 11 items and only received three, and getting it resolved became a runaround.
The pattern: price, variety and inclusive sizing attract loyal shoppers, while sizing consistency, durability and online service drive the complaints.
06 Old Navy vs The Competition
| Old Navy vs The Competition | Our pick Old Navy | Target (Universal Thread / Cat & Jack) | H&M |
|---|---|---|---|
| Price Range | ~$5–$60 | ~$5–$50 | ~$5–$60 |
| Family Range | ✅ Women, men, kids, baby | ✅ Strong kids' range | ✅ Broad |
| Size Inclusivity | ✅ Extended sizes | ✅ Good | ⚠️ Moderate |
| Quality | ⚠️ Seasonal | ✅ Cat & Jack guarantee | ⚠️ Fast fashion |
| Returns | ✅ In-store for online | ✅ Easy | ✅ In-store |
| Sizing Consistency | ⚠️ Poor | ✅ Better | ⚠️ Varies |
| Unique Strength | Frequent deep sales | Kids' clothing guarantee | Trend-driven styles |
| Best For | Budget families | Kids' essentials | Trendy young adults |
For a deeper breakdown, see our full Target clothing review.
07 Is Old Navy Right For You?
Perfect For
Families and budget shoppers who want affordable basics, kids' clothing and inclusive sizing — especially if you live near a store.
Worth Considering If
You mostly shop online. Order during sales, keep receipts and return in store if possible.
Skip It If
You want clothes that last many years or consistent sizing without trying on.
08 FailleGlam Recommends
Old Navy
Old Navy Kids' & Baby Basics
They're Old Navy's best value — affordable, fun and practical for fast-growing kids. Shop during sales and keep receipts for easy in-store returns.
09 Old Navy — Questions We Get Asked Most
Q.01Is Old Navy clothing good quality?
It's good for the price, typically lasting a season or two. Don't expect long-term durability.
Q.02Why is Old Navy sizing inconsistent?
Sizing varies between styles and even pairs. Try on in store or order two sizes online.
Q.03What is Old Navy's return policy?
Returns are accepted within 30 days, and online orders can be returned in stores.
Q.04Is Old Navy good for plus sizes?
Many shoppers love its plus-size range, though fits vary by item.
Q.05What should I do if my Old Navy order is missing items?
Contact customer service immediately with photos of your package and keep all tracking details.