ReviewHome & Decor
Arhaus Furniture Review: Beautiful, Artisan-Inspired Pieces — But Delivery and Service Can Test Your Patience
Arhaus offers some of the most beautiful, character-rich furniture in luxury retail, with helpful in-store designers — but widespread reports of long delivery delays, restocking fees, non-returnable orders and difficult warranty claims mean you should buy carefully and document everything.
rating 6.8 / 10
6.8/10
- Best for
- Design-focused homeowners who want distinctive, artisan-style furniture and can plan purchases months ahead
- Price
- Around $1,000+ (accent pieces) – $3,000–$7,000+ (sofas and sectionals)arhaus.com, Arhaus showrooms
The shortlist
03 PRODUCTS · PRICES CHECKED AUTOMATICALLY
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Best Overall Pick Arhaus Upholstered Sofas & Sectionals (in-stock or quick-ship) $3,000 Arhaus
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Best Value Entry Point Arhaus Lighting & Decor $100 Arhaus
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Approach With Caution Solid and Reclaimed Wood Dining Tables and Outdoor Furniture Arhaus
How this works — Links to shops may earn FailleGlam a commission. It never decides what we recommend, the score, or the order. Prices are read from each shop and shown with the time we last checked. How we review →
01 Why We Reviewed Arhaus
Arhaus is an Ohio-based luxury furniture retailer known for artisan-made pieces, reclaimed woods, natural materials and relaxed, collected interiors. Its showrooms and in-store designers are frequently praised — reviewers mention knowledgeable designers and delivery teams that arrived on time, with one customer calling their experience top flight from purchase to delivery. Couch.co's brand review highlights elegant, unique designs, durable materials, US-made and global artisan partnerships, white-glove delivery, free fabric swatches (up to five) and a commitment to sustainability.
The honest caveat: Arhaus's reputation for service is poor. Trustpilot's summaries of recent reviews describe most reviewers as unhappy, citing long delivery delays, communication gaps, cracking outdoor furniture, splitting wooden tables and easily stained leather. BBB reviews include orders canceled after five months of waiting and warranty claims refused on a sofa that failed in its first year. Couch.co notes a 10% restocking fee on returns and hard-to-find warranty details, and buyers report custom sofas that can't be returned even when they feel different from the showroom model.
02 Arhaus at a Glance
At a glance
- Founded
- 1986 — Ohio
- Product Category
- Luxury furniture, lighting, rugs, decor and outdoor furniture
- Price Range
- ~$1,000+ (accent pieces) – $3,000–$7,000+ (sofas, sectionals)
- Ships To
- USA
- Made In
- USA and global artisan partners
- Warranty
- Limited; details can be hard to find — ask in writing
- Return Policy
- Returns may carry a 10% restocking fee; custom orders generally non-returnable
- Available At
- arhaus.com, Arhaus showrooms nationwide
- Review Count
- Low Trustpilot and BBB ratings; strong praise for design staff
- FailleGlam Rating
- 6.8 / 10
03 What FailleGlam Found: The Honest Breakdown
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+01
✅ Distinctive, artisan-inspired design Natural materials and unique finishes give rooms character.
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+02
✅ Helpful in-store designers Many reviewers praise knowledgeable, generous design support.
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+03
✅ White-glove delivery Pieces are delivered and placed for you when things go smoothly.
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+04
✅ Free fabric swatches Up to five swatches help you choose fabrics confidently.
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+05
✅ Sustainability focus Reclaimed materials and artisan partnerships appeal to eco-minded buyers.
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−01
❌ Long delivery delays Buyers report waits of five to seven months and dates changing without notice.
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−02
❌ Quality control complaints Cracking wood, splitting tables, cushion failures and stained leather appear in reviews.
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−03
❌ Restrictive returns 10% restocking fees and non-returnable custom pieces.
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−04
❌ Difficult warranty claims Reports of refused claims and slow responses.
Our readArhaus furniture can be stunning. The risk lies in the process — so plan ahead, choose materials carefully and keep a paper trail.
04 Best Arhaus Products Worth Considering
Arhaus's catalog spans every room. After reviewing buyer feedback and brand reviews, here's where the value lies — and one category to approach carefully.
Arhaus
Arhaus Upholstered Sofas & Sectionals (in-stock or quick-ship)
Arhaus sofas are the brand's showpieces, with generous proportions and beautiful fabrics. Choose in-stock or quick-ship options to reduce delivery risk, sit on the exact model in a showroom, and confirm cushion fill and warranty coverage in writing before ordering.
Arhaus
Arhaus Lighting & Decor
Lamps, mirrors and decor bring Arhaus's collected style into your home with less delivery risk than large furniture. If you're comparing luxury retailers, see our CB2 review for a side-by-side on modern design and policies.
Arhaus Upholstered Beds & Accent Chairs — roughly $1,500–$4,000
Premium Style Pick
Beds and chairs offer the brand's craftsmanship in smaller, more manageable purchases. Inspect upholstery closely on delivery.
Arhaus
Solid and Reclaimed Wood Dining Tables and Outdoor Furniture
Trustpilot reviews describe splitting wood tables and cracking outdoor furniture. Natural wood moves with humidity — ask about care, finishes and warranty coverage before buying.
05 What Buyers Are Actually Saying
A satisfied customer praises their team:
Delivery was smooth and on time, and their concierge even sent a technician. My sales team there are now my go-to furniture people.
Another buyer describes positive staff experiences:
The in-store designers were exceptionally helpful, and the delivery crew was punctual and efficient.
On the concerns side, a buyer describes a canceled order:
We waited over five months for our order, and then it was canceled without warning.
Another buyer describes a comfort mismatch:
The delivered couch felt significantly less comfortable than the same model in the store, and they said it couldn't be returned.
The pattern: design and in-store staff earn praise, while delivery reliability, quality control, returns and warranty handling drive most of the complaints.
06 Arhaus vs The Competition
| Arhaus vs The Competition | Our pick Arhaus | Restoration Hardware | Pottery Barn |
|---|---|---|---|
| Price Range | ~$3,000–$7,000+ sofas | ~$4,000–$10,000+ | ~$1,500–$4,000 |
| Design | ✅ Artisan, collected | ✅ Grand, dramatic | ✅ Classic comfort |
| Delivery | ⚠️ Frequent delays | ⚠️ Long lead times | ⚠️ Mixed |
| Returns | ⚠️ Restocking fee; custom final | ⚠️ Restrictive on custom | ⚠️ Custom restrictions |
| Design Services | ✅ Free in-store | ✅ Membership-based | ✅ Free |
| Warranty | ⚠️ Limited, unclear | ⚠️ Limited | ✅ Clearer |
| Unique Strength | Character-rich pieces | Statement luxury | Family-friendly |
| Best For | Collected interiors | Grand homes | Everyday comfort |
For a deeper breakdown, see our full Pottery Barn review.
07 Is Arhaus Right For You?
Perfect For
Homeowners who love artisan, natural-material furniture and want designer help creating a collected look — and who can wait months for delivery.
Worth Considering If
You need furniture by a specific date. Choose in-stock pieces and confirm delivery windows in writing.
Skip It If
You want easy returns, fast delivery or clear warranty terms. Retailers with stronger policies will be less stressful.
08 FailleGlam Recommends
Arhaus
Arhaus In-Stock Upholstered Sofa
It delivers Arhaus's signature look and comfort while reducing the delivery delays tied to custom orders. Sit on the exact model, confirm fabric and cushion details, get warranty terms in writing and inspect the piece fully at delivery.
09 Arhaus — Questions We Get Asked Most
Q.01Is Arhaus furniture good quality?
Many pieces are beautifully made, but reviews report quality control issues like cracking wood and cushion failures.
Q.02Why does Arhaus delivery take so long?
Custom and made-to-order pieces have long lead times, and buyers report additional delays. Choose in-stock items to reduce wait times.
Q.03What is Arhaus's return policy?
Returns may carry a 10% restocking fee, and custom orders are generally non-returnable.
Q.04Does Arhaus have a good warranty?
Warranty details can be hard to find, and some buyers report refused claims. Get coverage terms in writing.
Q.05Arhaus vs Restoration Hardware — which is better?
Arhaus for artisan, collected style at slightly lower prices. RH for grand statement pieces. Both have long lead times.