ReviewHome & Decor
Awara Sleep Review: A Natural Latex Mattress That Testers Love and Some Owners Regret Trusting
Editors rate the mattresses highly, but owner reviews about refunds, warranty denials and unreachable support are hard to ignore.
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rating 6.5 / 10
6.5/10
- Best for
- Eco-minded sleepers who want natural latex and wool at a mid-range price
- Price
- From ~$499; Queen ~$799–$1,199 on saleawarasleep.com
01 Why We Reviewed Awara Sleep
Awara launched in 2019 under Resident, the company behind Nectar, DreamCloud and Siena. Ashley acquired Resident in March 2024. Awara’s range includes the Essential, Classic and Premier Hybrids, which combine organic latex, New Zealand wool and wrapped coils for a natural, buoyant feel. It’s sold with free shipping, a 365-night trial and a “Forever Warranty,” usually at heavy sale discounts.
The honest caveat: the gap between editorial and owner reviews is big. Testers generally rate Awara well for comfort, edge support and cooling (especially the Premier). But owner ratings are poor: about 1.8/5 on Trustpilot and about 2.3/5 on ConsumerAffairs. Owners describe refunds denied or delayed, warranty claims rejected over stains, sagging centres and support that’s hard to reach. Resident also cut 106 jobs at an Indiana plant in 2025.
02 At a Glance
At a glance
- Launched
- 2019
- Parent
- Resident (owned by Ashley since 2024)
- Sister Brands
- Nectar, DreamCloud, Siena
- Lineup
- Essential, Classic, Premier Hybrid
- Materials
- Organic latex, NZ wool, wrapped coils
- Queen Price (sale)
- ~$799 (Essential) to ~$1,199 (Premier); list prices higher
- Shipping
- Free (in-stock ships 1–2 days)
- Trial
- 365 nights
- Warranty
- “Forever Warranty” (limited lifetime)
- Owner Ratings
- Trustpilot ~1.8/5; ConsumerAffairs ~2.3/5
- FailleGlam Rating
- 6.5/10
03 Honest Breakdown
✅ WHAT WORKS
- Natural materials. Organic latex and wool appeal to eco-conscious buyers.
- Buoyant, cool feel. Latex sleeps cooler and bouncier than memory foam.
- Edge support. Reviewers praise sturdy edges, especially on the Essential.
- Long trial and warranty. A 365-night trial and a lifetime warranty on paper.
- Frequent heavy discounts. Sale prices bring natural latex into the mid-range.
❌ WHAT TO KNOW
- Refund complaints. Owners report trial refunds being delayed or denied.
- Warranty denials. Stains are a common reason given for rejecting claims.
- Sagging reports. Some owners describe the centre dipping over time.
- Hard-to-reach support. Many reviewers say they can’t get a response.
Overall, it’s a good mattress with service risk. Protect yourself with a mattress protector and documentation.
04 Best Products
Best Overall Pick: Awara Premier Hybrid (~$1,199 queen on sale)
The most premium latex comfort layer and the best cooling in the range. It’s the model testers rate highest.
Best Value: Awara Essential Hybrid (~$799 queen on sale)
A natural latex hybrid at an entry price, with strong edge support. It’s a good choice for budget eco buyers.
Premium / Upgrade Pick: Awara Adjustable Base
It pairs well with latex’s responsiveness for reading and lounging. Check the base’s own warranty terms.
Approach With Caution: Bedding Bundles (~$199)
They’re attractive deals, but bundled items can complicate returns. Buy the mattress alone first.
05 What Buyers Are Actually Saying
It’s very comfortable and arrived promptly. I have no complaints thus far.
My back feels good and I’m sleeping soundly.
They LIE when they say they offer refunds.
Awara is 100% unreachable.
The pattern: People who sleep well on it are happy. People who need a refund or warranty claim often describe a painful process.
06 vs The Competition
| vs The Competition | Awara | Our pick Saatva Latex Hybrid | Avocado Green | Birch |
|---|---|---|---|---|
| Natural latex + wool | ✅ | ✅ | ✅ | ✅ |
| Price (on sale) | ✅ | ⚠️ | ❌ | ⚠️ |
| Owner satisfaction | ❌ | ✅ | ✅ | ✅ |
| Trial length | ✅ | ✅ | ✅ | ✅ |
| Claim / refund experience | ❌ | ✅ | ✅ | ⚠️ |
| White-glove delivery | ❌ | ✅ | ⚠️ | ❌ |
07 Is It Right For You?
Perfect For
Budget eco-shoppers who want natural latex and wool and like a buoyant feel.
Worth Considering If
You use a waterproof protector from night one, photograph the mattress and keep all emails.
Skip It If
You may need a trial refund, or you value responsive after-sales support above price.
08 FailleGlam Recommends
Awara Sleep
Awara Premier Hybrid
The best-performing model, but protect it and document everything.
09 FAQs
Q.01Who owns Awara?
Resident, the company behind Nectar and DreamCloud, which Ashley acquired in 2024.
Q.02What is Awara’s trial period?
365 nights, with free shipping and returns advertised.
Q.03Does Awara’s Forever Warranty cover stains?
No. Stains are a common reason claims are denied, so use a mattress protector.
Q.04Is Awara organic?
It uses organic latex and New Zealand wool. Check the certifications for each layer on the product page.
Q.05How much is an Awara queen mattress?
On sale, about $799–$1,199 depending on the model. List prices are higher.
10 Scorecard
