ReviewLifestyle
Homebase Review: A Familiar Name Reborn Online Under The Range — Good Range, Patchy Delivery
After falling into administration in late 2024, Homebase was bought by CDS Superstores (owner of The Range and Wilko), which relaunched the website with 10,000+ products and click and collect at 200+ locations. Many shoppers find prices and ordering good, but delivery delays, lost or incomplete orders and slow refunds keep coming up.
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rating 6.6 / 10
6.6/10
- Best for
- UK shoppers wanting affordable DIY, décor and garden products with flexible click and collect at The Range and Wilko locations
- Price
- Budget to mid-range home improvement, décor and garden items; frequent online promotionshomebase.co.uk
01 Why We Reviewed Homebase
Homebase was one of the UK’s best-known home improvement chains until it entered administration in November 2024. CDS Superstores, owner of The Range and Wilko, bought the Homebase brand and around 70 stores, with plans to rebrand many as The Range. The new format includes “Garden Centres by Homebase” areas, while some stores were sold to other retailers like B&Q. CDS then relaunched homebase.co.uk with more than 10,000 products across decorating, DIY and gardening, plus click and collect at 200+ The Range and Wilko locations.
That makes Homebase today mostly an online brand backed by The Range’s network, not the old standalone chain. On Trustpilot it scores 3.9 / 5 across 196,000+ reviews. Recent shoppers praise “price, quality and ease of ordering” and fast click and collect, while complaints focus on delivery rescheduling, lost or incomplete orders, hard-to-reach service and slow refunds. Homebase replies to around 57% of negative reviews, usually within two weeks.
02 Homebase at a Glance
At a glance
- Founded
- 1981 (original chain); brand relaunched under CDS Superstores after 2024 administration
- Ownership
- CDS Superstores (The Range, Wilko)
- Product Category
- Decorating, DIY, garden, outdoor living, home furnishings
- Range
- 10,000+ products online
- Collection
- Click and collect at 200+ The Range and Wilko locations
- Stores
- Many former Homebase stores converted to The Range with “Garden Centres by Homebase”
- Return Policy
- Check current terms on homebase.co.uk
- Available At
- homebase.co.uk, The Range / Wilko collection points
- Review Count
- 196,000+ Trustpilot reviews (3.9/5; 66% five-star, 15% one-star)
- FailleGlam Rating
- 6.6 / 10
03 What FailleGlam Found: The Honest Breakdown
-
+01
✅ Good prices and range. “Really happy with the price, quality and ease of ordering.”
-
+02
✅ Fast click and collect. “Ordered and collected in two hours,” at 200+ The Range and Wilko locations.
-
+03
✅ One-stop home improvement. Paint, DIY, garden and décor in one place.
-
+04
✅ Garden centres in-store. “Garden Centres by Homebase” inside converted The Range stores.
-
+05
✅ Familiar brand, refreshed site. A relaunched website with better browsing and online offers.
-
−01
❌ Delivery problems. Delays, repeated rescheduling, and lost, incomplete or damaged orders.
-
−02
❌ Customer service access. “Customer service is appalling,” say some reviewers.
-
−03
❌ Slow refunds. A recurring complaint after returns or cancellations.
-
−04
❌ Changed store estate. Many old Homebase stores are now The Range or other retailers, which confuses shoppers.
Our readHomebase works best for click and collect and smaller items. Large deliveries carry more risk.
04 Best Ways to Shop Homebase
Based on reviews and the new setup, here’s how to shop it.
Click & Collect at The Range / Wilko
Best Overall Pick
The quickest, most reliable option: some customers collect within two hours, with no delivery risk.
Paint, Decorating & DIY Essentials
Best Value Category
Core Homebase territory, with good prices and wide availability.
Garden & Outdoor (Garden Centres by Homebase)
Best Seasonal Shop
Plants, outdoor living and garden supplies inside converted stores and online.
Large Furniture Home Delivery
Approach With Caution
Most complaints involve delayed, rescheduled or damaged deliveries. Inspect on arrival and keep records.
05 What Buyers Are Actually Saying
A happy shopper:
Really happy with the price, quality and ease of ordering.
A click and collect customer:
Ordered and collected in two hours.
On the concerns side:
Lost my order, wouldn’t send out a new one.
And:
Completely disorganised. Ordered at 10.45am, still not ready at 2.30pm.
The pattern: shoppers like the prices and range, while fulfilment and service consistency are the weak spots.
06 Homebase vs The Competition
| Homebase vs The Competition | Homebase | Our pick B&Q | Dunelm |
|---|---|---|---|
| Ownership | CDS Superstores (The Range) | Kingfisher | Independent plc |
| DIY Range | ✅ Good | ✅ Extensive + trade | ⚠️ Limited |
| Home Décor | ✅ Good | ⚠️ Moderate | ✅ Excellent |
| Garden | ✅ Garden centres | ✅ Strong | ⚠️ Limited |
| Click & Collect | ✅ 200+ points | ✅ Many stores | ✅ Many stores |
| Service Reputation | ⚠️ Mixed | ⚠️ Mixed | ✅ Strong |
| Best For | Budget DIY & garden | Serious DIY projects | Home furnishings |
07 Is Homebase Right For You?
Perfect For
Budget-conscious DIYers and gardeners near a The Range or Wilko collection point, and fans of the Homebase brand.
Worth Considering If
You need home delivery for bulky items. Allow extra time and inspect deliveries carefully.
Skip It If
You need guaranteed delivery dates, expert in-store DIY advice, or fast refunds.
08 FailleGlam Recommends
Homebase
Homebase Click & Collect for Paint, DIY and Garden Essentials
Order online and collect at a nearby The Range or Wilko to avoid delivery delays. Check stock before you travel, keep order confirmations, and inspect items at collection.
09 Homebase — Questions We Get Asked Most
Q.01Who owns Homebase now?
CDS Superstores, owner of The Range and Wilko, which bought the brand after Homebase entered administration in 2024.
Q.02Are Homebase stores still open?
Many were converted to The Range with “Garden Centres by Homebase.” Some were sold to other retailers.
Q.03Can I still order from Homebase online?
Yes. homebase.co.uk was relaunched with 10,000+ products.
Q.04Where can I collect Homebase orders?
At 200+ The Range and Wilko locations.
Q.05Homebase vs B&Q — which is better?
B&Q for serious DIY and trade. Homebase for budget décor, garden and convenient collection.
10 FailleGlam Scorecard — Homebase
