ReviewHome & Decor
McGee & Co Review: Designer Style You'll Love — But Furniture Is Final Sale, So Read This First
McGee & Co has one of the best-curated decor edits online, but furniture is final sale, shipping on big items costs a lot, and customer reviews point to slow delivery and support that's hard to reach. Buy the accessories with confidence; think hard before you buy the furniture.
rating 6.2 / 10
6.2/10
- Best for
- Decor lovers who want the Studio McGee "warm modern" look in pillows, throws, vases, bedding and seasonal pieces
- Price
- ~$20 (small decor) – $5,000+ (upholstery)mcgeeandco.com
The shortlist
03 PRODUCTS · PRICES CHECKED AUTOMATICALLY
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Best Overall Pick Throw Pillows & Throws — ~$50–$250 $114
$116Mcgeeandco -
Best for Styling Vases, Baskets & Tabletop Décor — ~$20–$300 $240 Mcgeeandco
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Approach With Caution Upholstery & Case-Goods Furniture — ~$1,500–$5,000+ $649 Mcgeeandco
How this works — Links to shops may earn FailleGlam a commission. It never decides what we recommend, the score, or the order. Prices are read from each shop and shown with the time we last checked. How we review →
01 Why We Reviewed McGee & Co
McGee & Co is the retail arm of Studio McGee, the Utah design firm run by Shea and Syd McGee. Their Netflix show Dream Home Makeover and their long-running Target collection made the look famous. The shop lets you buy that style directly: soft neutrals, vintage-inspired rugs, warm woods, layered textiles and quiet brass lighting. As a curated edit it's hard to beat. Everything looks like it belongs in the same house, so a first-time decorator can put a room together without a designer.
The honest caveat is the policy side. Furniture, custom upholstery, artwork, vintage pieces and customized lighting are all final sale. Rugs and lighting carry a 15% restocking fee. Shipping on furniture, mirrors, art and lighting is worked out from the full retail price before discounts, so a sale doesn't lower your delivery bill. Trustpilot reviews are harsh right now: a 1.6 / 5 score across roughly 570 reviews, with long lead times and email-only support as the main complaints. At these prices, those details decide whether you should buy.
02 McGee & Co at a Glance
At a glance
- Founded
- Studio McGee 2014; McGee & Co retail line launched later — Lehi, Utah
- Product Category
- Home décor, furniture, lighting, rugs, bedding, art, seasonal
- Price Range
- ~$20 – $5,000+
- Ships To
- Contiguous USA only (no AK, HI, territories or international)
- Made In
- Mix of overseas and US-made; many handmade/artisan items
- Warranty
- No long headline warranty; damage must be reported within 48 hours
- Return Policy
- Décor returnable; rugs & lighting 15% restocking fee; furniture, upholstery, art, vintage = final sale
- Available At
- mcgeeandco.com, McGee & Co retail stores; Studio McGee line at Target
- Review Count
- ~570 Trustpilot reviews (1.6/5); 18 BBB complaints in 3 years, not BBB accredited
- FailleGlam Rating
- 6.2 / 10
03 What FailleGlam Found: The Honest Breakdown
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+01
✅ Some of the best-curated design online. Every piece fits the same warm, lived-in aesthetic, so mixing and matching is almost foolproof.
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+02
✅ Strong textiles and small décor. Pillows, throws, vases, baskets and bedding are where the brand does best. They're easy to return and they change a room fast.
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+03
✅ Free shipping on décor over $150. Once your cart passes $150 after discounts, eligible accessories ship free.
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+04
✅ 2-day delivery on select accessories. Weekday orders placed before noon ET on eligible items arrive within two business days.
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+05
✅ Swatch program for upholstery. You can order fabric swatches before you commit, and you should, because fabric-colour returns are often declined.
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−01
❌ Furniture is final sale. Sofas, chairs, tables, custom upholstery and art can't be returned. If the scale or colour is wrong, you keep it.
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−02
❌ Shipping is priced before discounts. Shipping runs 10–15% of the order (capped at $599) and is calculated on the full retail price for furniture, lighting, mirrors and art.
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−03
❌ Long lead times. Trustpilot reviewers describe made-to-order furniture taking many months, and one buyer said they were still waiting at 21 weeks on a $4,000 order.
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−04
❌ Support is hard to reach. There's no phone line. BBB complainants describe automated email replies, and all 18 BBB complaints show as unanswered.
Our readThe design is the real reason to shop here. The risk sits almost entirely with big-ticket furniture, where you get no return option, high freight costs and uncertain delivery dates all together.
04 Best McGee & Co Products Worth Considering
We looked at product pages, the return rules and buyer complaints to sort out where McGee & Co is a safe buy and where you're taking a risk.
McGee & Co
Throw Pillows & Throws — ~$50–$250
This is McGee & Co at its best. The textured linens, subtle stripes and vintage-look prints are what make Studio McGee rooms look like Studio McGee rooms. They're returnable, and at $150+ they ship free. If you want the look on a budget, start here.
McGee & Co
Vases, Baskets & Tabletop Décor — ~$20–$300
The ceramics and woven pieces are well chosen and cost much less than the furniture. Buy a few and mix them with what you already own for the "styled shelf" look from the show. Report any breakage within 48 hours.
Rugs — ~$200–$3,000+
Buy Carefully
The vintage-style and hand-knotted rugs are beautiful. Still, the 15% restocking fee applies, and one BBB complaint describes a rug arriving about 3 inches short on both sides. Measure the space, confirm the listed size, and check it the day it arrives.
McGee & Co
Upholstery & Case-Goods Furniture — ~$1,500–$5,000+
The pieces are handsome, but they're final sale, made to order, and shipping is based on full retail price. Only buy if you've seen the piece in a McGee & Co store or already have the swatch, you've measured every doorway, and a delay of several months won't cause you problems.
05 What Buyers Are Actually Saying
A buyer whose issue was escalated describes a good outcome:
Their customer service team was incredibly responsive and helpful.
Another buyer credits a supervisor with fixing their problem:
Nice recovery… they recovered by doing the right thing.
On the concerns side, a furniture buyer describes the wait:
It has been 21 weeks since I placed an order and still didn't get a solid date.
A BBB complainant on reaching support:
The company does not provide direct phone access to customer service… responses appear to be automated or AI-generated.
Across platforms the pattern is the same. Décor buyers are mostly happy, while furniture buyers make up most of the complaints about lead times, damage disputes and slow email support.
06 McGee & Co vs The Competition
| McGee & Co vs The Competition | Our pick McGee & Co | Pottery Barn | Serena & Lily |
|---|---|---|---|
| Price Range | ~$20 – $5,000+ | ~$20 – $6,000+ | ~$30 – $6,000+ |
| Quality / Build | ✅ Strong décor, mixed furniture reports | ✅ Consistent | ✅ Premium coastal build |
| Warranty | ⚠️ Damage claims within 48 hrs | ✅ Standard support | ✅ Standard support |
| Return Policy | ❌ Furniture final sale | ✅ Most furniture returnable (fees apply) | ⚠️ Custom items final |
| Phone Support | ❌ Email only | ✅ Yes | ✅ Yes |
| Shipping | ⚠️ Priced on full retail | ⚠️ Flat-rate freight | ⚠️ Flat-rate freight |
| Unique Strength | Studio McGee curated look | Huge range + stores | Coastal lifestyle aesthetic |
| Best For | Décor & styling | Safe furniture buys | Coastal-modern homes |
07 Is McGee & Co Right For You?
Perfect For
Studio McGee fans who want pillows, throws, vases, bedding and seasonal pieces that make a room feel finished. Anyone who likes a curated edit over endless scrolling.
Worth Considering If
You want one statement rug or light fixture. Measure carefully, accept the 15% restocking fee as a possible cost, and inspect it the day it arrives.
Skip It If
You need a sofa or dining table by a set date, you want the option to return large furniture, or you expect phone support on a four-figure order.
08 FailleGlam Recommends
McGee & Co
McGee & Co Pillows + Throws Bundle — spend $150+ for free shipping
Build a cart of textiles and small décor above $150. You get the Studio McGee look, free shipping and items you can return. That's the lowest-risk way to shop the brand. For furniture, visit a store or order swatches first, and screenshot your order confirmation and lead time.
09 McGee & Co — Questions We Get Asked Most
Q.01Is McGee & Co furniture worth the price?
The design is excellent, but final-sale rules and shipping priced on full retail add risk. It's worth it only if you're certain about size and fabric.
Q.02Can you return furniture to McGee & Co?
No. Furniture, custom upholstery, art, vintage and customized lighting are final sale. Only damage reported within 48 hours is covered.
Q.03How much is McGee & Co shipping?
It's $8.50 on small orders, then 10–15% of the order total, capped at $599. Décor over $150 ships free.
Q.04McGee & Co vs Pottery Barn — which is better?
McGee & Co wins on curated style. Pottery Barn wins on return flexibility, phone support and more predictable delivery.
Q.05Why do McGee & Co orders take so long?
Much of the furniture is made to order, and backorder dates can change. Buyers report waits of several months.